Discreet delivery and shopping privacy
Privacy is default: unmarked parcels, careful billing language, and no judgment — just products that arrive quietly.
Intimate shopping should not announce itself on the doorstep or in your inbox. Discretion is built into how EVA packs, ships, and talks about orders.
Packaging
Orders leave in plain, unmarked outer packaging. There is no product photography or explicit wording on the box that a courier or neighbour can read at a glance.
Tracking and delivery
You get tracking after dispatch. Delivery windows depend on destination; if something stalls, support can check the shipment without making you retell private details in a public ticket thread.
Accounts and data
We collect what we need to fulfil orders and improve recommendations. We do not sell personal data. Prefer a private email if shared inboxes are a concern.
Returns
Hygiene rules apply: unused items in original packaging may be returnable. Contact support before you ship anything back so we can guide the process quietly.
Questions about a specific order? Use the contact page — never put card numbers in email.